The UK's largest supplier of refurbished commercial combi ovens.

Request A Callout

This below form is for our rental customers and those within warranty. Unfortunately we cannot carry out repairs and/or servicing for customers who are not in an existing rental contract with us, or are outside of their warranty period. If you are within the Kent area, we suggest trying CaterServ.

We would like to take this opportunity to thank our customers in advance for completing this form accurately, and with as much information as possible.

Time and time again, we see that this is the most reliable way to ensure that we understand the problem before arriving, and can maximise the chance of repairing the machine quickly and with only one visit. 


* Friendly Reminder

As a reminder to all our valued sales and rental customers, we want to take this opportunity to remind you of the potential problems with your equipment which are not covered by either our standard sales parts warranty, or our rental contracts:

- Machines with problems due to external services. Examples of this include (but are not limited to): insufficient or unavailable water supply, blocked drainage beyond the machine, electrical problems beyond the machine, gas supply issues beyond the machine, surrounding heat sources within 30cm of the machine. 

- Machines which are not being cleaned and maintained in line with manufacturer guidelines (user manuals available to all customers to clarify this).

- Call-outs logged where we are not permitted full and unrestricted access to the machine for the full time the engineer requires to diagnose and attempt repair.

- Chef/operators misuse. Accidental damage or the machine not being in used within manufactures guidelines. 

- If a callout is carried out on either a machine within parts warranty or a machine on a rental contract, where one of the above conditions are found, there will be a Callout charge, labour and potentially a part charge payable, in lines with our terms and conditions.

- It is NOT our desire to ever have to charge a customer this way, it is not in our business interests or yours, so please ensure none of these factors are causing your machine problem before a callout is placed.